Share Soundhous Terms

Share Soundhous is a customer referral programme that rewards existing Soundhous customers for introducing family and friends to the Soundhous Experience.

When a referred person makes a qualifying purchase, they receive a referral benefit (a discount on their order) and you earn Soundhous Credit toward your next Soundhous experience.

These terms govern your participation in Share Soundhous. By sharing your referral link or code, you agree to these terms.

To participate as a referrer, you must be an existing Soundhous customer with an active account in good standing.

To qualify as a referred person, the individual must be new to Soundhous — meaning they have not previously completed a qualifying paid Soundhous purchase.

Soundhous staff, Trade Installer affiliates, and professional partners are not eligible to participate as referred persons under this customer programme. Their participation is governed by their respective professional programme terms.

A referred person is considered new to Soundhous if there is no previous qualifying paid Soundhous transaction associated with the same normalized email address or the same normalized mobile number.

A previous website visit, abandoned enquiry, free account with no qualifying purchase, or family profile does not by itself disqualify a referral.

Soundhous reserves the right to verify new-customer status using authoritative commercial records.

Referral benefits are calculated per qualifying line item, based on the product category of each eligible Sonos product purchased:

Wireless Home Speakers (Era 100, Era 300, Five) — 3% friend benefit, 3% referrer credit

Home Theatre Speakers (Beam Gen 2, Arc Ultra, Sub Mini, Sub 4) — 4% friend benefit, 4% referrer credit

Architectural Speakers (Amp, Port, In-wall, In-ceiling, Outdoor) — 5% friend benefit, 5% referrer credit

Portable Speakers (Move 2, Roam 2, Play, Sonos Ace) — 2.5% friend benefit, 2.5% referrer credit

Reward rates are subject to change. The rates in effect at the time of your referred friend qualifying purchase will apply.

Customer referral attribution is valid for 30 days from the date the referred person first completes the governed referral identity/signup association.

Attribution may originate from a personal referral link, referral code, Concierge, Experience Centre, Revenue Desk, Shopify checkout handoff, or manual governed staff capture.

Once valid attribution is established, it cannot be overwritten by another customer referral code during the 30-day window.

Customer referral rewards do not apply to: clearance items, special bundles, employee pricing, explicitly incompatible promotional offers, or transactions configured as referral-incompatible.

A normal product is not excluded merely because its margin is lower than another product.

Referral stacking with active promotional pricing is configurable per product. When stacking is not allowed for a promotional line, that line receives no referral discount and no referrer reward.

A mixed order can contain both eligible referral lines and promotion-excluded lines. Each line is calculated independently.

Referral value is calculated from the actual final qualifying net merchandise value of each eligible line.

VAT/tax, delivery/shipping, payment fees, design consultation fees, refunds, reversed amounts, and other non-merchandise charges are excluded from the referral basis.

Soundhous Credit is the reward earned by the referrer. It is:

Not cash and not withdrawable. Not transferable to another account by default. Usable only for eligible Soundhous purchases and services.

For Share Soundhous V1, purchase-earned Soundhous Credit does not expire unless programme terms later specify otherwise.

A customer referral reward becomes earned only when:

The referred person is determined to be new under the V1 identity rule. Attribution is valid and within the 30-day window. Eligible qualifying products are purchased. Payment is authoritative and cleared. The transaction is not cancelled or reversed. Applicable fulfilment/return qualification is satisfied. No self-referral applies.

No reward is issued for clicks, registration alone, quotes alone, invoice issuance alone, or unpaid orders.

Successful referrals are counted toward milestone achievements:

3 successful referrals: +10 Soundhous Tokens (granted once per programme cycle). 5 successful referrals: Soundhous Insider status, unlocking early access to selected launches, previews, and priority booking where operationally supported. 10 successful referrals: Premium milestone eligibility — Soundhous may assign an approved campaign reward.

Milestones are counted only after the referral reaches successful status and the qualifying transaction is not later reversed.

If a qualifying purchase is later refunded or reversed, the corresponding Soundhous Credit reward is reversed using a compensating ledger entry.

Historical ledger entries are not mutated. Reversals are recorded as new compensating entries.

If a milestone was reached based on a later-reversed referral, milestone state is recalculated safely.

Self-referrals are not eligible for rewards. Self-referral is detected when the referrer and referred person share the same normalized email address or the same normalized mobile number.

Same household or same address is not a disqualifier. Family members may legitimately refer one another.

Soundhous Credit is tied to your customer account and is not transferable to another account unless specially approved by Soundhous.

Referral codes are personal and must not be sold, bartered, or distributed through channels that violate these terms.

Soundhous reserves the right to investigate and take action against referral fraud, including but not limited to self-referral, fabricated identities, or systematic abuse.

Actions may include reversal of rewards, suspension of referral privileges, and account suspension.

Soundhous may modify, suspend, or terminate the Share Soundhous programme at any time.

Material changes to reward rates, eligibility, or terms will be communicated to participants.

Rewards already earned prior to a change remain valid unless the change is required by law or fraud prevention.

Referrers may see the referred person first name or safe display identifier, customer-safe status, and reward amount.

Referrers may not see the referred person order total, invoice amount, address, phone, email, or products purchased.

Soundhous processes personal data in accordance with the Soundhous Experience Privacy Policy.

For questions about Share Soundhous, contact Soundhous Support through the app or website.